FAQ + Returns

SHIPPING / DELIVERY TIME

PLEASE BE PATIENT AS ALL ITEMS ARE ON PRE-ORDER. PRODUCTS WILL SHIP IN APPROX 12-15 WEEKS FROM THE PURCHASE DATE FOR AUTOGRAPHED, 10-12 WEEKS FOR NON-AUTOGRAPHED PRODUCTS.

Each piece is custom made and hand-signed. Production timelines account for manufacturing lead times and John Terry's active work schedule. We appreciate your patience — it’s worth the wait!

All sales are final and cannot be cancelled as these are made to order and are sent to production once purchased. Please check your size before ordering! There are no exchanges or returns allowed after purchase.

Endorsed Package Protection is automatically added to every order to insure lost or stolen orders. If you remove Endorsed Package Protection, we are not responsible for any lost or stolen orders.

If you believe you have received the wrong item or your item arrived damaged, please send the following information to our customer service team:

-Full name

-Order number

-Photo(s) of damage/wrong item

-Brief explanation of mistake

We are only able to process a refund or exchange for damaged and/or incorrect items within 14 days from the date the order was delivered (please be sure to review the appropriate sizing charts for merchandise before purchasing). We are not responsible for damages to any prints once they have been delivered to you. Upon receiving photos of your damaged or wrong item, we will issue a return label to you via email. Once the affected item is confirmed back at our warehouse, we’ll ship you a replacement. Shipping fees are only covered for products that are damaged or shipped incorrectly. Please reach out to our customer service team as soon as possible so we can resolve your issue promptly!

We allow returns and exchanges only for damaged/incorrect items. Please send all inquiries to support@endorsed.shop

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically can take anywhere from 3-7 business business days to reflect on the account balance. This time frame may vary from one financial institution to another.

YOU WILL RECEIVE AN AUTOMATIC SHIPPING CONFIRMATION AT THE TIME YOUR ORDER IS SHIPPED THAT INCLUDES YOUR TRACKING NUMBER. TRACKING NUMBERS CAN TAKE UP TO 48 HOURS TO UPDATE TO ITS NEXT SCAN LOCATION AND NOT ALL SHIPPING METHODS HAVE STEP BY STEP TRACKING.

UNFORTUNATELY, WE ARE NOT ABLE TO UPGRADE A SHIPPING METHOD ONCE AN ORDER HAS BEEN PLACED.

TAXES & DUTIES

IF YOU REFUSE A SHIPMENT DUE TO DUTIES OR ANY OTHER REASON, YOUR ORDER IS SUBJECT TO A PARTIAL REFUND ONLY. SHIPPING AND RESTOCKING FEES WILL BE DEDUCTED FROM YOUR TOTAL.

NEARLY EVERY SHIPMENT THAT CROSSES AN INTERNATIONAL BORDER IS SUBJECT TO THE ASSESSMENT OF DUTIES AND TAXES AND (UNFORTUNATELY) EACH COUNTRY DETERMINES THE ASSESSMENT OF DUTIES AND TAXES DIFFERENTLY.

IT IS IMPORTANT TO NOTE THAT ALL TAXES AND DUTIES ARE AT THE RESPONSIBILITY OF THE PURCHASER. WE DO NOT HAVE THE ABILITY TO MARK PACKAGES AS HAVING "NO COMMERCIAL VALUE" IN ORDER TO REDUCE POTENTIAL DUTIES DUE.

**MAKE SURE TO RESEARCH YOUR COUNTRY'S CUSTOMS REQUIREMENTS IN ORDER TO AVOID ANY UNEXPECTED FEES.**

ORDER CONFIRMATION

ORDER CONFIRMATIONS ARE AUTOMATICALLY SENT TO THE EMAIL ADDRESS USED TO PURCHASE AT THE TIME YOUR ORDER IS COMPLETE.

YOUR CONFIRMATION EMAIL WILL INCLUDE:

LINE DETAIL OF THE ITEMS ORDERED, SHIPPING AND BILLING ADDRESS, SHIPPING METHOD, SELECTED DIGITAL DOWNLOAD LINKS (IF APPLICABLE)

IF YOU HAVE NOT RECEIVED YOUR ORDER CONFIRMATION WITHIN A FEW MINUTES OF A SUCCESSFUL ORDER, PLEASE CHECK YOUR JUNK OR SPAM FOLDERS AND MAKE SURE YOUR EMAIL ADDRESS WAS ENTERED CORRECTLY. IF THE CONFIRMATION EMAIL IS STILL NOT FOUND IN YOUR INBOX AND/OR YOU MAY HAVE ENTERED YOUR EMAIL ADDRESS INCORRECTLY, REACH OUT TO OUR CUSTOMER SERVICE TEAM AND WE'D BE HAPPY TO LOOK INTO IT FOR YOU AND GET THIS FIXED!